FAQ
General
What is DEUX?
We're vegan, gluten-free, good-for-you snacks that actually taste good. Enhanced with vitamins & supplements that’ll boost your mood, energy & metabolism. Our mission is simple: to create something you actually want, with the ingredients you deserve. You can find our doughs and donuts here on our website, and in-stores like Target, Whole Foods, Sprouts, and more!
Shipping / Delivery
Can you ship to a PO Box or a Military Base?
Unfortunately, not at this time! Our shipping providers do not allow us to ship to PO box or military bases. If anything changes, we will be sure to notify all customers.
Can I cancel my order after placing it?
We’re able to cancel your order if it’s not already packed for shipment at our warehouse! Once an order has been packed, we’re unable to make changes. We’ll do our best - just get in touch with us asap!
How do you ship DEUX? How long does shipping take?
We work to ship out your order within one week, however, due to the nature of our small team, sometimes there can be delays based on order volume. We will work to communicate with you as much as possible if we expect any delays with your shipment. Please refrigerate immediately upon arrival.
My order arrived damaged. Can you help?
Oh no! We’re so sorry. Send us an email with a couple of photos to support@eatdeux.com and we’d be happy to take care of it for you.
Orders
I forgot to apply a promo code to my order. Can I apply it after I submit my order?
We can add a promo code to your order within 2 hours of placing it, but beyond that, it’s out of our hands and your order will be shipped as is.
Can I add an item to my order after it’s been placed?
More goodies? We love to hear that. As long as your order hasn’t been packed & shipped yet, we can cancel, refund or add to your order as needed. Shoot an email over to: support@eatdeux.com.
Oops, I made a mistake! Can I change my delivery address / change the items in my order after I place it?
We understand that mistakes can happen! Please contact us at support@eatdeux.com and we will do our best to update to the best of our ability. We can’t guarantee that we’re able to catch the shipment in time if it has already been packed & shipped. We kindly ask you to double-check your shipping address, especially if you have third-party accounts (such as Apple Pay, Amazon Pay, and Paypal) that automatically populate your information, which is where most issues arise.
I just realized I am not going to be home when my DEUX arrives! Can I delay the shipment?
Unfortunately not. Once you receive an email notifying you that your order has been shipped, we are unable to make any changes to the timing or delivery of your order.
What if my DEUX doesn't arrive cold?
Not to worry! Your order can withstand a few days of transit time. However, we recommend refrigerating upon arrival.
What do I do when my DEUX arrives?
Please refrigerate immediately upon arrival (trust us, it tastes better cold). You can also pop it in the freezer for 6-8 months of storage.
Product
What ingredients is DEUX made with?
For our cookie dough: they're made with a base of oats, nut butter, vanilla, maple syrup, cane sugar, water, and flaxseed. We enhance some blends with Reishi & vitamin D. Finally, we add mix-ins like vegan chocolate chips and sprinkles!
For our donuts: they're made with a base of oats, maple syrup, coconut oil, rice flour, tapioca and flaxseed. We enhance each blend with various ingredients, such as B12 and L-theanine.
How should I eat DEUX?
We enjoy our cookie dough straight from the jar. If you prefer to bake them (which we also love) you can roll the dough into balls, flatten them, and bake at 350 degrees for 9-12 minutes. As for our donuts, pop one, or pop em all. We can’t get enough of them!
What if I have an allergy?
All DEUX products are free of dairy, eggs, and gluten. Our Cookie Doughs do contain nut butters (almond, cashew, or peanut) and our donuts contain coconut. All products are manufactured in a facility that also processes wheat, dairy, eggs, peanuts, tree nuts, and soy.
Is DEUX organic?
Our products are not certified organic. With that said, we prioritize simple, high-quality ingredients without added fillers and preservatives.
Can I give my kids DEUX?
We recommend consulting with your healthcare provider before giving DEUX to children. But we have tons of kids who love us!
Can I consume DEUX while pregnant or breastfeeding?
We can imagine your indulgence is at an all time high! We recommend consulting with your healthcare provider.
Is DEUX a low calorie food?
Our products are good-for-you, containing real, wholesome ingredients (nothing artificial!) that’ll leave you feeling satisfied. In short, yes.
What is the nutrition information?
For nutrition facts and ingredient lists, please refer to the product descriptions of each individual product.
Why do some of your products contain cane sugar?
We occasionally utilize ingredients that include organic cane sugar and always note this in our ingredients list. It's less refined and more natural alternative to conventional sugar.
Are your products kosher?
Our evergreen flavors: including chocolate chip, cinnamon roll, birthday cake, and gooey brownie, are certified kosher through OU. However, the new release flavors may or may not be kosher-certified, depending on our long-term plans for the product.
Can the ingredients in DEUX replace my supplement pill?
We do not intend to replace any supplements you may currently be taking.
Is your packaging recyclable?
Our jars and donut bags can be recycled, but we prefer to hand-wash our jars and reuse them several times before recycling! Some ideas for reusing our jars include: succulent planters, scrunchie holders, and milk (or wine) glasses.
Subscriptions
How do I cancel my subscription?
We are happy to assist you! Simply send us an email at support@eatdeux.com or log in to your account to proceed with the cancellation, or if you’d like, you can switch delivery dates or skip your next subscription delivery.
Can I swap out the product I subscribed to?
Of course! Simply log in to your account and easily swap flavors, switch delivery dates, or add one-time purchases.